Terms and Conditions

Welcome to the XRSounder pre-order process.
By placing a pre-order deposit, you agree to the following terms and conditions. Please read these carefully before completing your deposit.

 1. Refund and Cancellation Policy

Your pre-order deposit is fully refundable at any time prior to your specific order going into production. We will communicate with you regarding your order, ensuring you have ample time to choose whether to procede, before it goes into production. Refund requests can be submitted via email to info@xrsounder.com, and refunds will be processed within 30 calendar days back to the original payment method. Refunds will not be issued once production for your specific order has started.

2. Product Availability and Production Timeline

The XRSounder is currently in development. We commit to providing quarterly updates on production progress. However, please note:

  • Placing a deposit does not guarantee delivery on a specific date
  • Production timelines are subject to change
  • Your deposit does not obligate us to fulfill your order if production does not proceed

The deposit remains fully refundable up until the start of production for your specific order.

3. Order Prioritization

Pre-orders will be prioritized based on a combination of the deposit amount and the date the order was placed. Customers placing higher deposits may receive priority in the production pipeline. Pre-order placement does not guarantee delivery on a specific date.

4. Terms for Adjusting Pre-Order Details

Customers may modify their pre-orders, including adjusting the deposit amount or the volume of anticipated orders. This can be done by:

5. Use of Customer Information

We value your privacy and adhere to strict data protection standards. For details on how we use your information, please refer to our Privacy Policy.

6. Legal Disclaimer

The pre-order deposit does not create a purchase agreement until the product is ready for production. The deposit serves only to reserve your place in our production pipeline. It does not obligate you to complete the purchase, nor does it obligate XRSounder to fulfill the order if production does not proceed.

7. Communication Policy

We will provide updates on the progress of XRSounder quarterly. This timeline is subject to change based on production developments. Customers can contact us at info@xrsounder.com for support or further information.

8. Liability Limitation

XRSounder and its parent company Xradar BC Incorpated are not liable for delays, changes in production timelines, or adjustments to product specifications. These terms are aligned with local consumer protection laws to ensure fairness and transparency.

9. Applicable Laws

These terms and conditions are governed by the laws of the Province of British Columbia, Canada, under which XRSounder and Xradar BC Incorporated operates. By placing a deposit, you agree to these governing laws.

10. Confirmation of Agreement

By placing a deposit, you confirm that you have read and agreed to these terms and conditions. Customers must check a box acknowledging this agreement before completing their pre-order deposit.